1. Introduction
Shaneeb – The Fiscal Crafter ("we", "our", "us"), based in Fujairah, United Arab Emirates, is committed to protecting the privacy and personal data of all individuals who interact with our website at shaneeb.com and our services.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and, where applicable, the EU/UK General Data Protection Regulation (GDPR).
2. Data We Collect
We collect the following categories of personal data:
2.1 Information You Provide
- Contact information: Name, email address, WhatsApp/phone number, company name
- Purchase information: Service/template ordered, payment confirmation details
- Communications: Messages sent via contact forms, WhatsApp, or email
- Newsletter subscriptions: Email address and subscription preferences
2.2 Information Collected Automatically
- Usage data: Pages visited, time on site, referring URLs (via Google Analytics 4)
- Device information: Browser type, operating system, screen size
- IP address: Approximate geographic location (country/city level)
- Cookies: Session and analytics cookies (see Section 7)
3. How We Use Your Data
We use your personal data for the following purposes:
- Delivering purchased templates and services via WhatsApp or email
- Responding to enquiries and providing customer support
- Sending newsletters and business insights (only with your consent)
- Improving our website and services through analytics
- Complying with UAE tax, legal, and regulatory requirements
- Fraud prevention and security
Legal basis: Processing is based on contract performance (service delivery), legitimate interests (analytics, security), and consent (marketing communications).
4. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with:
- Payment processors (Stripe, PayFort) — for secure payment processing only
- Email service providers (Mailchimp/Brevo) — for newsletter delivery with your consent
- Analytics providers (Google Analytics) — anonymised usage data only
- Legal authorities — only when required by UAE or applicable law
5. Data Retention
We retain your personal data for the following periods:
- Customer records: 5 years (UAE VAT and accounting compliance)
- Newsletter subscribers: Until you unsubscribe
- Contact form data: 2 years from last contact
- Analytics data: 14 months (Google Analytics default)
6. Your Rights
Under UAE Data Protection Law and GDPR, you have the right to:
- Access — Request a copy of personal data we hold about you
- Rectification — Correct inaccurate or incomplete data
- Erasure — Request deletion of your data ("right to be forgotten")
- Restriction — Limit how we process your data
- Portability — Receive your data in a structured, machine-readable format
- Objection — Object to processing for direct marketing
- Withdraw consent — Unsubscribe from newsletters at any time
To exercise any of these rights, contact us at: privacy@shaneeb.com or via WhatsApp. We will respond within 30 days.
7. Cookie Policy
Our website uses the following types of cookies:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential | Site functionality, security | Session |
| Analytics (GA4) | Traffic measurement, page views | 14 months |
| Preference | Cookie consent choice | 1 year |
You can manage cookie preferences via the cookie banner shown on your first visit, or by clearing your browser cookies at any time.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including SSL/TLS encryption for all data transmission, access controls limiting data access to authorised personnel only, and regular security reviews of our systems and practices.
9. International Data Transfers
Your data may be processed by service providers located outside the UAE (including Google in the USA and Mailchimp in the USA). All such transfers are subject to appropriate safeguards including Standard Contractual Clauses (SCCs) where required.
10. Children's Privacy
Our services are directed to business professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email (to subscribers) or by a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy enquiries, data subject requests, or complaints:
- Email: privacy@shaneeb.com
- WhatsApp: +971 56 180 0893
- Address: Fujairah, United Arab Emirates
If you are unsatisfied with our response, you have the right to lodge a complaint with the UAE's competent data protection authority.